Terms of service

Effective November 11, 2026

KWANA has not opened to the public yet. These terms will be updated before launch. We will post changes here and change the date above.

These terms are an agreement between you and TMI Life Concerns LLC ("KWANA", "we", "us"), 1420 17th St SE, Auburn, WA 98002, United States. They apply to the KWANA apps, website and services. By creating an account or using KWANA you accept them. If you use KWANA for a company, you accept them for that company and confirm you may do so.

1. The service

KWANA provides business calling, text and picture messaging, voicemail, WhatsApp and email handling, an AI receptionist, call routing and related tools over the internet. KWANA is for business use by people aged 18 or over in the United States. Features depend on your plan.

2. Accounts

• Give accurate details and keep them current.
• Keep sign-in details secret. You are responsible for what happens under your account.
• The account owner and administrators control the workspace, including who is invited, which numbers they use and whether calls are recorded.
• Tell us promptly at support@getkwana.com if you think an account has been misused.

3. 911 emergency calling: important limits

KWANA calls travel over the internet. 911 calling with KWANA differs from a traditional phone line:

• Registered address. Emergency services receive the address registered for your number or device, not necessarily where you are. You must register an accurate address before using KWANA and update it whenever you move. If the address is wrong or missing, help may be sent to the wrong place or delayed, and the call may go to a national emergency call centre that will ask for your location.
• Power or internet failure. 911 calls will not work if your device has no power or no internet connection, or if the connection is poor.
• Service problems. 911 calls may fail if your account is suspended, or during a network fault or maintenance.
• Be ready to say where you are and give a call-back number. Stay on the line.
• Mobile phones. If you are using KWANA on a mobile phone, use the phone's own dialer for 911 where you can.
• Tell others. Tell everyone who may use your KWANA service about these limits.

Texting 911 through KWANA is not supported.

4. Acceptable use

You must not use KWANA to:

• break the law, including the Telephone Consumer Protection Act, the CAN-SPAM Act, Do Not Call rules and state laws on calling, texting and recording;
• send messages or make marketing calls to people who have not given the consent the law requires, or after they have opted out;
• send spam, fraud, phishing or deceptive, harassing or threatening content;
• show a caller ID you have no right to use;
• make automated calls at volume, resell the service, or use it in ways no ordinary business would;
• interfere with the service or try to get into systems or data that are not yours.

We may suspend service without notice where we see fraud, abuse or a risk to others or to the network.

5. Text messaging

US carriers require businesses to register before texting from local numbers and to verify toll-free numbers. You must give accurate registration details, get consent from the people you text, identify your business in messages, and honour STOP and HELP. KWANA processes opt-outs automatically. Carriers may filter or block messages, and they decide registration outcomes and fees. Message and data rates may apply to recipients.

6. Call recording and the AI receptionist

Recording laws differ by state, and some require everyone on a call to agree. KWANA can play a notice, but you are responsible for recording lawfully. The AI receptionist is automated; it can make mistakes, and callers can ask for a person. You are responsible for the information you give it and for checking that its answers suit your business. It does not give medical, legal or emergency advice.

7. Numbers

Numbers are assigned for your use while your account is in good standing. You may move numbers in or out where the rules allow, and you confirm you have the right to move any number you ask us to port. Numbers that are released or left unpaid may be reassigned.

8. Fees

• Plans are billed in advance in US dollars; usage beyond the plan is billed afterwards. Prices are shown before you buy.
• Taxes and regulatory fees are added where they apply.
• If a payment fails we will tell you and may suspend service until it is paid.
• You can cancel at any time; service continues to the end of the paid period. Fees already paid are not refunded unless the law requires it.
• We give at least 30 days' notice of price changes.

9. Your content and privacy

Your calls, messages, recordings, contacts and files remain yours. You give us permission to handle them only as needed to run the service for you. Our privacy policy explains how we handle personal information.

10. Third-party services

KWANA works with services from others, such as WhatsApp, Google and Microsoft calendars, and phone carriers. Their own terms apply to your use of them, and we are not responsible for their services.

11. Availability and changes

We work to keep KWANA available but do not promise uninterrupted service. Calls depend on your internet connection and on other networks. We may change or withdraw features, and will give reasonable notice of changes that materially reduce the service.

12. Ending the agreement

You may close your account at any time. We may suspend or close an account that breaks these terms, is unpaid, or puts others or the service at risk. After closure we delete content as described in the privacy policy.

13. Disclaimers

To the extent the law allows, KWANA is provided "as is" without warranties of any kind, including fitness for a particular purpose and non-infringement.

14. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, lost profits or lost data, or for any failure of 911 calling caused by the limits described in section 3. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

15. Indemnity

You will cover our losses and costs from claims by others that arise from your content, your calls or messages, or your breach of these terms or the law.

16. Governing law

The laws of the State of Washington, USA, govern these terms. Disputes go to the state or federal courts in King County, Washington.

17. Changes to these terms

We may update these terms. We will post the new version here and, for significant changes, notify account owners at least 30 days ahead. Using KWANA after a change takes effect means you accept it.

18. Contact

TMI Life Concerns LLC, 1420 17th St SE, Auburn, WA 98002, United States. Email support@getkwana.com.